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Refund policy

 

RETURNS:  Let us know if you’re not completely satisfied with your purchase and send you a return shipping label, as long as the request is made within 14 days and items are in new and unused condition with all original tags.

 

RETURN SHIPPING: To return your product, please email info@marikoichikawa.com and request a return shipping label. Please ship your return back to include all of the original packaging.  

 

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Assuming the item is returned in good, re-saleable condition, you will receive a credit to your credit card or original method of payment, within 7-10 business days.

Still Need Help?

 

All kimonos are one size only, and there’s no cost to exchange your purchase should you require a different size. To help you choose the perfect fit, feel free to contact us via email at info@marikoichikawa.com. Communication helps to reduce the impact of shipments on our environment and helps us make your shopping experience even more personalized!

 

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MARIKO ICHIKAWA | Size Chart
Mariko Ichikawa kimonos fit similar to a traditional Japanese kimono and are intended to fit many shapes.
  • The shorter and cropped styles are generally better suited for smaller frames. 
  • Full length styles are generally better suited for taller frames 

 

Still Need Help?
All kimonos are one size only, and there’s no cost to exchange your purchase should you require a different size. To help you choose the perfect fit, feel free to contact us at (917) 727-6370 or email info@marikoichikawa.com. Communication helps to reduce the impact of shipments on our environment and helps us make your shopping experience even more personalized!

SHIPPING AND DELIVERY: Mariko Ichikawa ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Mariko Ichikawa ships merchandise on request to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Once your order is placed, please allow 2-3 business to prepare your order for shipment, although we always aim to ship as quickly as possible.

Complimentary shipping is via Ground delivery. Expedited shipping options may be selected and paid for at checkout. 

Delivery estimates are as follows: 

Shipping Method Fee Shipping Estimate
Ground  Complimentary 3-7 business days
Expedited  $   25 1-3 business days
Overnight  $   75 1 business day

 

All kimonos are subject to availability and shipping times may fluctuate seasonally, based on carrier service traffic. 

INTERNATIONAL: As Mariko Ichikawa kimono are made from second hand materials, typically there are no customs and import duties applied to International orders. When the shipment reaches its destination, if any customs or import duties are due, such charges are the responsibility of the recipient of your order. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Mariko Ichikawa is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

SALES TAX: Mariko Ichikawa charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

RETURNS:  Let us know if you’re not completely satisfied with your purchase and send you a return shipping label, as long as the request is made within 14 days and items are in new and unused condition with all original tags.

RETURN SHIPPING: To return your product, please email info@marikoichikawa.com and request a return shipping label. Please ship your return back to include all of the original packaging.  

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Assuming the item is returned in good, re-saleable condition, you will receive a credit to your credit card or original method of payment, within 7-10 business days.

Still Need Help?

All kimonos are one size only, and there’s no cost to exchange your purchase should you require a different size. To help you choose the perfect fit, feel free to contact us via email at info@marikoichikawa.com. Communication helps to reduce the impact of shipments on our environment and helps us make your shopping experience even more personalized!

 

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